AVEA, CONSUMER SALES, GAINS

The top 6 improvement suggestions is more than 10 million TL.


Hüseyin Balcı Hüseyin Balcı
Avea
Chief Sales Officer

“I really benefited from the outcomes of the project while reviewing business model and organizational redesign of the sales group. We have already started to get results. I would like to thank all participants for their remarkable involvement in the project."

Bahattin Aydın Bahattin Aydın
Avea
Human Resources Group Director

“It was very important for us to see that outcomes of the work are value-added and actively used by process owners and stakeholders.

With the help of outcomes, we are broadening our process scope under analysis and focusing on its sustainability based on our value chain.”

AVEA, CORPORATE SALES, GAINS

  • 10-15% increase in direct sales,
  • Up to 20% decrease expectation in customer loss.

Taner Subasi Taner Subaşı
Avea
Sales Systems and Process Development Senior Manager

“In our journey that focused on customer satisfaction, Avea Corporate Sales Business Unit started to experience the benefits of IDEAL project and its impact increases over time.”

Sennur Kuru Şennur Kuru
Avea
Director of Organizational Development

“We've managed to turn all challenges into positive results due to the support of sales team and top management, Sistema's professionalism and participation of all stakeholders from the till the end of the project.

Moreover, including all stakeholders from the start of the project provided deployment of process management culture within the participated teams. Cross-functional teams are coming together to discuss problems and seek solutions as a result of this continuing culture."


avea