RESTRUCTURING OF INTEMA KITCHEN MANUFACTURING OPERATION

The success of transition from generalizations and traditional assumptions to questioning and measuring

Senior Management of Intema and Sistema team started to work together by defining the roadmap in order to radically improve the performance of Intema’s Kitchen Operation in less than a year.



During this process concrete measurable improvement goals are defined, and the strategy to meet these targets is implemented. Sistema and Intema team combined the outcomes of the process analysis and problem solution workshops with field observations and on-site evaluations and identified the prioritized improvement opportunities swiftly.

Target operation model, business processes, organization structure, job descriptions, factory layout changes, information system changes were designed and implemented together with coaching and training at the shop floor level.

The impact of execution showed its impact on the performance scorecard that is tracked regularly. All of the "red" traffic lights started turning in to "yellow" initially and then to “green” as the implementation progressed.

In addition to the achievements above:



• Inefficiencies caused by the seasonality were overcome by using flexible outsourcing,
• By looking from the customer perspective, metrics such as delivery time, adherence to deadlines, number of defects were integrated in to the daily routine of the executives,
• With help of lean KPI’s, constant monitoring of achievements and cascading them to the lower levels in the organization was achieved.

Performance scorecard proved the stickiness of results even a year after the initial implementation with steady improvement in all metrics.