GLOBAL SALES PROCESSES DESIGN
Excellent support to help grow our business
DHL Express has worked with Sistema for the last 10 years to help develop, manage and maintain our Sales Process. Sistema have provided excellent support to help grow our business and drive our sales team to new levels of attainment. They have an extremely professional team that has taken the time to really understand our business and provide us with proactive innovation and support.
Malcolm Rees
Head of Global Sales
DHL Express
Sistema has been a long term business partner that has helped us manage complex global strategies in terms of both strategic design and implementation
Sistema has been a long term business partner that has helped us manage complex global strategies in terms of both strategic design and implementation. In today’s environment which demands a strong ROI on all global projects I am confident that they positively impact our business results. The Sistema team is professional, results oriented and engaging, an expert in process and project management.
Tim Martin
Vice President, Global Sales Development
DHL Express
Sistema defined global sales processes of DHL in detail and put in a form by which they can be implemented easily all over the world.
In this context, Sistema provided the consulting services listed below:
Process Design & Deployment:
- Facilitation of regional workshops with stakeholders regarding sales processes, procedures and policies
- Aligning and documenting regional/country sales processes in to a single governed Global Sales Process Model (GSP)
- Set-up and maintenance of GSP single source of truth portal
Systems Design & Development:
- Support process automation work streams such as Global SFA (Oracle Siebel) Implementation, Global Sales Improvement Tool.
Training & Execution:
- Global Sales Processes Trainings & Certification as part of the Global CIS (Certified International Specialist) Program
- Global Sales Automation Tools Trainings & Certification as part of the Global CIS (Certified International Specialist) Program
KEY RESULTS AND ACHIEVEMENTS
- Several awards such as Brandon Hall Awards for Best Sales Onboarding, Training and Performance Programs, Stevie Awards for sales process optimization
- Decrease in global cost of sales percentage
- % 57 resource saving in process design efforts
- % 35 increase in qualified sales leads