Excellent support to help grow our business

DHL Express has worked with Sistema for the last 10 years to help develop, manage and maintain our Sales Process. Sistema have provided excellent support to help grow our business and drive our sales team to new levels of attainment. They have an extremely professional team that has taken the time to really understand our business and provide us with proactive innovation and support. 

Malcolm Rees

Head of Global Sales

DHL Express

Sistema has been a long term business partner that has helped us manage complex global strategies in terms of both strategic design and implementation

Sistema has been a long term business partner that has helped us manage complex global strategies in terms of both strategic design and implementation. In today’s environment which demands a strong ROI on all global projects I am confident that they positively impact our business results. The Sistema team is professional, results oriented and engaging, an expert in process and project management.

Tim Martin

Vice President, Global Sales Development

DHL Express

Huge success further than our initial expectation

Sistema owned the project, analyzed all the data in various aspects and analyzed the end to end supply chain together with data analysis, field work and workshops. They forced all units in the organization to meet the deadlines together with detailed action plans to solve root causes of symptoms. 

All of these were key drivers behind the huge success further than our initial expectations.

Atalay Gümrah

CEO

Eczacıbaşı

Performance metrics became visible and we started to make continuous improvement.

Before the P2P project, we had very limited facts on process performance. After the project it became possible to track progress and we started to make new decisions in the context of continuous improvement.

Ayşe İlik

CFO

Mondi Tire Kutsan

Thank you from bottom of my heart for this fantastic achievement

I want to say big THANK YOU for the work you have made for Sony as a Programme Manager in very complex Project.  Without you, I’m sure we would end up in not a good way, I’m so happy that you were available to step in so quickly and do tirelessly day by day great work. You followed up every one small task always timely and properly addressed. Impressive achievement.



Thank you from bottom of my heart for this fantastic achievement.

Dagmar Franzova

Head of HR Program Management and Efficiency

Sony Europe BV

Sistema Program Manager successfully played two key roles for our program. First you took over the role of transition lead for SEU, driving all operational readiness elements to a successful go-live across 28 countries. Then you accepted a bigger challenge as global business simulation lead for Asia and America regions involved. 

You have been highly efficient and reliable, always with great commitment and drive. A great team player with a proven delivery capability.

Very disciplined, always reachable and great working ethics.

Able to structure complex tasks and navigating through lots of uncertainty.

Great communication and leadership skills, you had to manage a network of senior regional project resources and they were always recognizing you as a reference and accepting your direction.

Albert Albas

Global Change Management Lead

Sony Europe Ltd

Successful results were the key outputs

We have many on going projects however we have not experienced a project that has been owned and enjoyed this much in a long time. Project planning, design of processes and successful results were the key outputs.

Thank you to everyone who participated in the project.

Aybars Karaatmaca

Division Head – Distributor Management and Sales Operations 

Turkcell

Very professional and systematic support for value adding customer service process design

Sistema helped us in a very professional and systematic way to create clarity of what we where doing in the space of Customer Service and how we could ensure that what we do add value to our customers!

Ulrik Topp

CEO

DHL Global Mail Central & Northern Europe

Focus, communication and excellence in execution

Our consulting experience with Sistema during the design of retail business model of Turkcell Flagship stores can be summarized by 4 words: focus, communication and excellence in execution.

I would like to thank Sistema team for exceeding our expectations in every project phase.

Turgay Adıyaman

Channel Management, Channel Strategy Unit Head

Turkcell

We attained breakthrough business results with Sistema

Sistema has added tremendous value and support in restructuring the corporate business segment sales operations and attaining breakthrough business results.

Süha Çolakoğlu

Corporate Segment Director

Turkcell

High level of ethics and full delivery against commitments

With Sistema, we have come across a business partner looking beyond the project scope with its vision and relationship management; together with a fine blend of professionalism and amateurism, competency, high level of ethics and full delivery against commitments.

Nida Çetin

Assistant General Manager

İş Leasing

Results were eye-opening, future proof and added much needed efficiency to the company

Extremely diligent, detailed and focused job done by Sistema team. Results were eye-opening, future proof and added much needed efficiency to the company. Their dedication and thoroughness is of the highest quality.

Cengiz Öztelcan

CEO

Turk Telekom International

All challenges turned into positive results and ensured the spread of the process management culture within the company

We've managed to turn all challenges into positive results with Sistema’s professionalism, senior management support and active participation of all stakeholders from the beginning till the end of project.

We engaged all stakeholders from the very beginning and this ensured the spread of the process management culture within the company. As a result of this culture, cross-functional teams continue to discuss problems and seek solutions together.

Şennur Kuru

Director of Organizational Development

Avea

I really benefited from the outcomes of the project carried out by Sistema

The focus of the project was to maximize the efficiency of sales force especially in terms of time spent on the field and monitoring its results. I really benefited from the outcomes of the project carried out by Sistema while reviewing the business model and organizational redesign of the sales group. We have already started to get results. I would like to thank all participants for their remarkable involvement in the project.

Hüseyin Balcı

CSO

Avea

Our journey focused on customer satisfaction, our Corporate Business Unit started to experience the benefits of the project and its impact increases over time.

Taner Subaşı

Process Development Manager

Avea

As a result by this project our company adapted to the country’s conditions in a very short period, began operating with the lowest financial risk possible, stand out with its revenue per employee and profitability among its competitors, be able to decrease its costs below the industry average with the help of its expertly optimized logistic processes.

Ertan Atay

Managing Director

Brightstar

We gained the capability to monitor company strategy

We were aiming at a transparent and intuitive performance management solution for all staff to ensure real time tracking and comparison of metrics at corporate, department and individual level. All our expectations were met after implementation of Strategic Performance Management software by Sistema. We gained the capability to measure and monitor individual responsibility and contribution to company strategy from a single interface.

Assistant General Manager of Leading System Integrator

Sistema is a clear choice to partner with

It is very important when selecting our service partners that we work with people who are knowledgeable about our day-to-day business, reliable and demonstrate a strong understanding of our ultimate requirements. Sistema have exhibited all of these characteristics on more than one occasion making them a clear choice to partner with.

Shonagh Baigent

VP, Global Sales Development

DHL Express

Sistema met and exceeded our expectations.

Sistema met and exceeded our expectations. They are very professional, customer oriented, reliable, quality focused, efficient service -quick response/ turnaround time, friendly & patient, proactive and very committed. They are also transparent of charges – no hidden costs. They go the extra mile- nothing is too much trouble for them.

Çiğdem Wondergem

Global Head of Sales Training

DHL Express

Sistema was highly instrumental in the delivery of quality documentation and training programs in a very short timeframe

Sistema was highly instrumental in the delivery of quality documentation and training programs in a very short timeframe.  The end products were very well received by users and feedback was unanimously positive. Overall, the cooperation with Sistema has clearly helped us reach our business objectives in the last two years.

Cedric Cornelis

Senior Director Global Pricing Processes and Systems

DHL Express

Huge benefits were realized by design, improvement and adoption of end to end business processes

With the project all end to end processes of our company has been clearly defined. Huge benefits were realized by design, improvement and adoption of end to end business processes.

Contribution of IT systems within each business process and improvement areas were identified. 

Process metrics were re-evaluated and actions were initiated to close the identified gaps.

Hakan Urhan

General Manager

Doğan Dağıtım

Process metrics defined within the project enables continuous improvement actions

We designed our end to end business processes including the outsourced processes. 

Process metrics defined within the project enables continuous improvement actions.

Utkan Demiröz

Information Resources Manager

Doğan Dağıtım

Massive input to our corporate transformation

You provide massive input to our corporate transformation. I am also grateful to those who introduced Sistema to us.

Board Member of Leading Residential Construction Company

Sistema played a great role in achieving successful results

At the beginning we were sure of that our transformation program would affect the business results at this level and we have seen that we were not wrong. The project objectives were successfully realized. We have adopted a systematic working approach and gained analytical point of view. Sistema’s experience, professionality, high dedication and the synergy created between our team and Sistema team played a great role in achieving these results.

Assistant General Manager of Sales and Customer Services

European International Logistics Company

Sistema had a great contribution in the improved performance level of our retail channel.

Sistema had a great contribution in the improved performance level of our retail channel.

Deployment of the newly designed retail model, a greater success story awaits us in the near future.

Taner Kokino

Managing Director

Karland

Sistema enabled us viewing our strategies in different perspectives

Strategic Management Platform implemented by Sistema enables viewing our strategies in different perspectives. We achieve optimization by associating our targets with initiatives and processes; and by detection of positive or negative trends in our strategic targets.

Founder and Managing Partner of Leading Technology Company

Direct impact on our business results

I am extremely pleased to see the direct impact of the work we have done with Sistema on our business results. One of the most important factors contributing to the implementation success of the project was that Sistema consultants acted as flexible, possessive and as “one of us".

Our work with Sistema will continue to increase in the future. Thank you very much for your contribution.

Alp Saul

Chairman

Pronet

Among all the projects that we have realized till now, I think this is the most effective one

We are thankful as everything became visible in very short time . 

We had such a good progress. 

Among all the projects that we have realized till now, I think this is the most effective one.

Hayri Dayı

Partner

Telekurye

Our process project with Sistema supported key competencies together with the building of invaluable end-to-end business process model

As TTNET, we are a very young and dynamic team. We are determined to maintain our success in the face of rapidly changing trends, technologies and fierce competition. As we move on this path, we need critical behaviors to overcome all these challenging factors. 

One is "strong and continuous communication" and the other is "systematic perspective". 

Our process project with Sistema supported both of these competencies together with the building of invaluable end-to-end business process model.

I sincerely thank all my colleagues for their valuable and devoted contributions.

Abdullah Orkun Kaya

General Manager

TTNET

Our project with Sistema improved way of working with systematical, clear business process design together with improved internal cross functional collaboration

Outputs of our project with Sistema improved our way of working with the following deliverables:

- our business processes were modelled systematically with a common language 

- gray areas within our processes were clarified

- internal communication was strengthened via visibility and cross functional workshops 

I would like to thank all participants for their remarkable involvement to the project.

Hasan Kaya

Senior Director

TTNET

High synergy and cooperation between Sistema team and us had a positive impact on the project outputs

High synergy and cooperation between Sistema team and us had a positive impact on the project outputs. We are very thankful for their contribution.

Hale Öncel Demircioğlu

OD Manager

TTNET

Modeling and hand shaking on the end-to-end processes has been very beneficial to minimize inefficiencies, monitoring and improving the process performance

During the workshops, we realized that we had not sufficiently expressed working methods and processes of Technology team to other internal units. We found the opportunity to cover this deficiency up and to better explain our internal processes.

Modeling and hand shaking on the end-to-end processes has been very beneficial to minimize inefficiencies, monitoring and improving the process performance.

Coşar Baykal

Enterprise Architecture and Software Manager

TTNET